Starting today we're launching a new series of blog posts and features aptly named Team Picks. Here, you'll be able to view a selection of topics curated by members of our team, as well as get close up and personal as you learn a bit more about their journey, tastes and favourite spots around town. First one up is Miguel Amaral Vieira, our Rīga-based Marketing Manager.
For orders within Portuguese territory, a pick up option will be available, where the items can be collected at our stores in Rīga and Lisbon. Orders made using this option will receive an e-mail notification once they are ready to be picked up at the chosen location.
Turnaround
We require up to 3 working days to process your order before dispatching to our courier.
Carrier
We use CTT Portugal to deliver our orders and ship worldwide.
Order Tracking
You will be sent a shipping confirmation e-mail as soon as your order has been processed, with your tracking ID.
Take note that multi-product orders could be shipped and delivered separately.
If you have any trouble tracking your order, let us know so we can try to help.
Customs and Import Charges
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you might not be expecting.
The customer must take full liability for any parcels returned unpaid custom charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.
We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.
Thanks for contacting us. We'll get back to you as soon as possible.
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